Call Center Representative

Since 2000, the firm has administered 401(k) and profit-sharing plans for employers in Pennsylvania. Mortgage brokers in Pennsylvania send us loans to underwrite, close and fund. Licensing exams (SIE, Series 7, Series 66) are paid for, with study time during work hours. Looking for a Call Center Representative who wants to stay somewhere for a while.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Pittsburgh, but nobody is required to come in.

What you'll be doing:

• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead

You'll need:

• 3-5 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Job Type: Full-time

Pay: $24.50 - $30.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FW Planning Group.