Call Center Representative

A bit about us:

Fulmar is a mechanical and electrical contractor with 1,100 employees and both union and open-shop divisions. Tools are provided, though most techs bring their own hand tools.

Job summary:

Our Cleveland team is growing and we are hiring a Call Center Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote, but we prefer candidates within a few hours of Eastern time.

Duties:

• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.

About you:

• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Bonus points:

• Knowledge of e-commerce order systems such as Shopify.

Benefits:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• Overtime available.
• Tuition reimbursement.

Fulmar is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fulmar, Inc..