Call Center Representative

Clients include health systems, universities, tech companies and government agencies. Start time is 6:30 a.m., and crews work 10-hour days in summer.

Job summary

Front Range Contracting is hiring a Call Center Representative for our Cincinnati location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

Key responsibilities

Document every interaction in Zendesk or Salesforce Service Cloud. Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Explain bills and payment options and take payments over the phone. Transfer calls to the right department with a warm handoff.

Required qualifications

2-4 years of customer service, retail, hospitality or call center experience. Able to sit at a workstation and wear a headset for a full shift. Comfortable using multiple screens and systems at the same time. High school diploma or GED. Must pass a background check. Typing speed of at least 35 WPM.

Nice to have

Zendesk, Five9 or Genesys experience. Prior billing or insurance call center work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

Health, dental and vision coverage starting on day one. 401(k) with 4% match. Paid time off. Employee assistance program. Weekly pay. Flexible spending account. Paid holidays.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Front Range Contracting Corp..