Call Center Representative

Launch teams support new vehicle programs from prototype to full production. Most supervisors started on the line.

Job summary

Foxglove Automotive is hiring for its operations team in Basel. Full-time and part-time shifts available. This is an in-person role at our Basel location.

Key responsibilities

• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Desirable

• Prior billing or insurance call centre work

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

Rate: CHF 60,000-CHF 74,000/year

• Company pension scheme
• Holiday pay
• Paid overtime or time off in lieu
• Christmas bonus
• Urban Sports Club membership
• JobRad bike leasing

Please submit your CV in English.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Foxglove Automotive Co., Ltd..