Call Center Representative

The trust department manages estates, retirement accounts and charitable trusts. Chartered in 2013, First Summit Bank has stayed independent through several rounds of mergers in the area. We started in 2013 and have grown to about 100 people. We are creating this position because the workload has grown.

First Summit Bank is hiring for its Billing team in Chicago. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The work is on site and cannot be done remotely.

Responsibilities

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines

Minimum qualifications

• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• High school diploma or GED

Job Type: Full-time

Pay: $21.50 - $26.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid sick time
• Vision insurance
• Health insurance
• Employee discount
• Overtime pay

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 2 years (Required)

Ability to Commute:

• Chicago, IL (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Summit Bank.