Call Center Representative

First Maple Bank has 29 employees and three branches, all within 20 miles of each other. Every teller is cross-trained on new accounts, cashier's checks and safe deposit boxes. We have an immediate opening for a Call Center Representative in Halifax.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Halifax.

Essential duties and responsibilities

• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• Overtime pay
• Life insurance
• Free parking

Schedule:

• No weekends
• 8 hour shift
• Day shift

Experience:

• Customer Service Representative: 3 years (Required)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Maple Bank Ltd..