Call Center Representative

About us:

Founded in 1992, the business is still family-owned. Everett Distributors is a small distributor with one warehouse and 25 employees. Product training from vendors happens monthly.

The role:

Looking for a Call Center Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. You will need a reliable internet connection and a quiet place to work.

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

About you:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Bonus points:

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call center work.

Perks and benefits:

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Everett Distributors Inc..