Call Center Representative

We support about 60 local businesses, most within 30 minutes of the office. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Lunch is usually whatever is closest to the client site.

The role:

Elbe Managed Services is looking for a Call Center Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Munich and have been hiring remotely since 2020. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Working hours overlap with Central European Time.

In this role you will:

• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes

You'll need:

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

• Public holidays observed per your country
• Annual salary review
• Equity
• Health insurance through our employer-of-record partner

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elbe Managed Services.