Call Center Representative

No pitching for work we cannot actually handle. Everyone writes, everyone pulls reports, and everyone sits in on client calls. Still family owned, 25 years on.

The role:

We need a Call Center Representative. This is a full-time position based in Kalamazoo, Michigan. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Job duties:

• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Who you are:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Salary range: $19.50 - $22.00 an hour

• Health insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Weekly pay.
• Overtime available.
• Health, dental and vision coverage starting on day one.
• Short- and long-term disability.

No agencies or third-party recruiters, please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dogwoodfold.