Call Center Representative

Our founder spent 20 years running plants before starting the firm in 2013. Travel is regional, usually driving distance, and rarely more than two nights a week. Founded in 2013, we now have 17 employees. Delta Advisory is hiring a Call Center Representative to work remotely from the US.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in New Orleans once a quarter, travel covered.

Job duties

• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Weekly pay

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Delta Advisory.