Call Center Representative

Who we are:

Product, engineering and support teams work out of offices in Linköping, Östergötland County and two nearshore delivery centres. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Job summary:

Corvane Cloud has an opening for a Call Centre Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Linköping, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Job duties:

• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes

What we're looking for:

• Must pass a background check
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Salary range: SEK 17,000 - SEK 21,500/month

• Private health insurance
• Occupational pension
• Parental leave top-up
• Flexible working hours
• Wellness allowance
• Overtime compensation
• Five weeks of annual leave

If you are shortlisted, we will reach out to set up a first call.

Include your expected salary and earliest start date with your application.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Cloud AB.