Call Center Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Corbel Mutual is a property and casualty insurer writing policies in 30 states through independent agents. We started in 2000 and have grown to about 560 people.

Corbel Mutual has an opening for a Call Center Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US.

What you'll be doing

• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Explain bills and payment options and take payments over the phone

About you

• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

$21.00-$25.50 an hour

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid holidays
• Tuition reimbursement
• Three weeks of PTO to start
• Referral program

Corbel Mutual is an Equal Opportunity Employer, including disability and protected veteran status.

No agencies or third-party recruiters, please.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corbel Mutual.