Call Center Representative

We started in 2006 with two clinicians and one shared waiting room. Clients find us through referrals from physicians, schools and former clients. CNF Behavioral Health has an opening for a Call Center Representative.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Concord.

Your responsibilities:

• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.

About you:

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Paid time off
• Employee discount
• Overtime pay
• Signing bonus
• Uniforms
• Referral program

Schedule:

• No weekends

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CNF Behavioral Health.