Call Center Representative

Company overview

Since 1927, the bank has grown through more than a dozen acquisitions. Most lenders have lived in the area for decades and know their borrowers.

Chestnuttrack has an opening for a Call Center Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. Strong written English is important, since much of our work is async.

Key responsibilities

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Escalate complaints that need a supervisor or another department

Required qualifications

• 2-4 years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Nice to have

• Experience handling escalations
• Chat support experience

Benefits

Pay range: $27.00-$29.50 per hour. Final offer will depend on experience.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Referral program
• Vision insurance
• Uniforms provided
• Life insurance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnuttrack.