Call Center Representative

Our team is growing and we are hiring a Call Center Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Bonus points:

• Prior billing or insurance call center work
• Chat support experience
• Bilingual English and Spanish (pay differential)

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Three weeks of PTO to start
• Home office stipend

The company:

We provide audit, tax and advisory services to private companies, public entities and nonprofits.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Central Valley Certified Public Accountants.