Call Center Representative

We work with Fortune 500 companies, federal agencies and large health systems. Headquartered in New York City, the firm is employee-owned.

Overview:

CCE Advisors is hiring for its operations team in New York City. Full-time and part-time shifts available. Remote within the US. The team meets in New York City once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications:

• 2+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

The salary range for this role is $25.50 - $29.50 per hour. This range reflects base salary only.

Why work with us:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Three weeks of PTO to start
• Uniforms provided
• 12 weeks of paid parental leave
• Referral program
• Flexible spending account

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CCE Advisors Corp..