Call Center Representative

Founded in 1997 by a local physician, the practice is still independently owned. Most patients live in Toronto or within a 20-minute drive. Charting time is blocked on the schedule at the end of each day.

We're looking for a Call Center Representative to join our team in Toronto. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Toronto.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.

About you:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

• Group RRSP with employer matching.
• Paid sick days.
• Three weeks paid vacation to start.
• Employee and family assistance program.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Most hires start within two to three weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonwater Health.