Call Center Representative

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

The role

Looking for a Call Center Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Responsibilities

• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.

What you need

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Typing speed of at least 35 WPM.

Preferred

• Prior billing or insurance call center work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

$27.00 - $31.00 per hour

What we offer

• Health insurance.
• 401(k) with 4% match.
• Paid parental leave.

Canyonlight provides equal employment opportunities to all employees and applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.