Call Center Representative

Headquartered in Miami, the company runs operations centers in Florida and two other locations. Institutional clients include pension funds, endowments and insurance companies. The office closes early the day before major holidays.

Position summary

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Canalreach is hiring for its Member Services team in Miami. Full-time and part-time shifts available. Remote position. Most of the team is in Miami, but nobody is required to come in. You will write a lot of updates, so clear written English is important.

Main duties

• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately

Required qualifications

• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Rate: $24.50 - $27.00 an hour

What you get

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid time off
• Home office stipend
• Dental insurance
• Medical, dental and vision insurance

Canalreach is an Equal Opportunity Employer, including disability and protected veteran status.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalreach.