Call Center Representative

Headquartered in Miami, the company runs operations centers in Florida and two other locations. Institutional clients include pension funds, endowments and insurance companies. The office closes early the day before major holidays.

About the role:

Canalreach is hiring for its Customer Care team in Miami. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. A quiet workspace and good internet are required.

Main duties:

• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Update customer records accurately.

What you need:

• 3+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Preferred:

• Prior billing or insurance call center work.
• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.
• Bilingual English and Spanish (pay differential)

Compensation: $21.50 - $26.00 per hour

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid parental leave.
• Flexible spending account.
• Paid time off.
• Short- and long-term disability.

We are unable to sponsor visas for this position.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalreach.