Call Center Representative

A bit about us

Customers who call us usually reach someone who wrote the code they are asking about. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. We started in 2013 and have grown to about 13 people.

The role is new and comes from growth in our client base. Buckthorn Apps is hiring for its Member Services team in Paris. Full-time and part-time shifts available.

Your responsibilities

• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe

What you'll need

• 2-4 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• Health insurance (mutuelle) covered at 60%
• Meal vouchers
• RTT days
• Overtime paid
• 50% of public transport pass reimbursed
• Profit-sharing

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Buckthorn Apps SARL.