Call Center Representative

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Most of our associates work first and second shift in plants within 30 miles of the branch. Founded in 1982, we now have 190 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders.

The role

This role opened up after a team member moved internally. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in Cincinnati once a quarter, travel covered.

Key responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Complete required training and quality coaching sessions

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• High school diploma or GED
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation: $22.00 - $25.00 per hour DOE.

What we offer

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays
• Home office stipend

We are unable to sponsor visas for this position.

Agencies: please do not contact us about this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Recruiting.