Call Center Representative

We run a marketplace with over 300,000 active sellers and fulfillment centers in four regions. Our office has a quiet floor and a loud floor.

Position summary:

Brickframe is looking for a Call Center Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Jerusalem, Israel. The team is spread across multiple countries. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET.

What you'll do:

• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

What you need:

• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Preferred:

• Chat support experience.
• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.
• Prior billing or insurance call centre work.

Schedule: Four 10-hour shifts, rotating weekend day

Salary range: $22.00 - $25.00/hr

What we offer:

• Co-working space stipend.
• Paid parental leave.
• Annual learning budget.
• Public holidays observed per your country.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickframe Ltd..