Call Center Representative

Clients drop by to pay premiums, ask about a claim or just say hello. Brandywine Underwriters is hiring for its Member Services team in San Jose. Full-time and part-time shifts available. The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes.

The job includes: answer inbound calls, live chats and emails from a queue; escalate complaints that need a supervisor or another department; look up orders, accounts and shipping status in the CRM and order system; update customer records accurately; process returns, exchanges, refunds and address changes.

Required qualifications

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day.

Compensation: $26.50 - $32.00 per hour

We offer medical, dental and vision insurance, 401(k) with 4% match, paid time off and short- and long-term disability.

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Underwriters Inc..