Call Center Representative

Most deposits come from local households and businesses, and most loans stay in the communities we serve.

Anderson National Bank is hiring for its Billing team in Huntsville. Full-time and part-time shifts available. The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Huntsville once a quarter, travel covered.

Key responsibilities:

• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.

Required qualifications:

• 2+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Must pass a background check.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Employee discount

Schedule:

• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anderson National Bank LLC.