Call Center Representative

About the job

Two developers, a designer and a support lead make up most of the company, so everyone touches the product. We need a Call Center Representative. This is a full-time position based in Los Angeles, California. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Los Angeles.

Transfer calls to the right department with a warm handoff. Meet targets for handle time, quality score and customer satisfaction. Escalate complaints that need a supervisor or another department. Document every interaction in Zendesk or Salesforce Service Cloud. Complete required training and quality coaching sessions.

What you'll need

3+ years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Rate: $24.00 to $27.50/hr

We offer paid sick leave, employee discount, free parking, life insurance, equity and health, dental and vision coverage starting on day one.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Amberframe Software LLC.