Call Center Representative

Training is standardised across branches, with an online academy and in-person skills checks. 2,900 employees, most of them caregivers working in clients' homes.

Position summary

This is a backfill for a team member who is relocating. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, with occasional travel to Cairo (a few times a year).

What you'll do

• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.

Qualifications

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Nice to have

• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: EGP 8,300 - EGP 10,500 per month

Compensation and benefits

• Medical cover.
• Pension contribution.
• Annual leave.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Salam Elderly Care.