Associate UX Researcher

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

The position:

Hernandez Marketplace is looking for an Associate UX Researcher to join a small, steady team. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. This hire will help us understand how operations staff actually use our software during a busy shift. Remote position. Most of the team is in San Antonio, but nobody is required to come in. Weekday working hours, with room to shift your day when needed.

Main duties:

• Handle participant consent, incentives and data privacy
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Design and analyze surveys in Qualtrics or SurveyMonkey
• Maintain a research repository so past work is easy to find
• Plan research studies with clear questions, methods and timelines
• Present findings to product, design and leadership

Required qualifications:

• 1+ years of UX or user research experience in a product setting
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Hands-on experience with a range of qualitative and quantitative methods
• Portfolio or case studies showing how research changed product decisions

Preferred:

• Setting up a research ops function
• Accessibility research with participants who use assistive technology
• Diary studies and longitudinal research
• R, Python or SPSS for quantitative analysis

Salary: $93,000 to $119,000 annually

Benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Three weeks of PTO to start

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..