Associate UX Researcher

Arbortrack HQ operates consumer websites and apps used by tens of millions of people each month. Our engineering, trust and safety, and customer support teams work across offices in New York City and several other countries.

The position

This role opened up after a team member moved internally. Arbortrack HQ needs another Associate UX Researcher to run interviews, usability tests and surveys across several product areas. You can work from home anywhere in the US. We have no office requirement. Normal business hours, Monday to Friday, with some flexibility. You need a reliable internet connection and somewhere quiet to work.

Main duties

• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Plan research studies with clear questions, methods and timelines
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Present findings to product, design and leadership
• Coach designers and PMs to run their own lightweight research
• Build personas, task models and workflow maps grounded in data
• Design and analyze surveys in Qualtrics or SurveyMonkey
• Combine behavioral data from analysts with qualitative findings

Qualifications

• 1+ years of UX or user research experience in a product setting
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Strong interview moderation skills
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Comfort presenting to senior stakeholders
• Portfolio or case studies showing how research changed product decisions

Nice to have

• Prior work in a design or product role
• R, Python or SPSS for quantitative analysis

Pay: $112,000 to $142,000 a year

Pay and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Employee discount
• Tuition reimbursement
• 401(k) with 4% match
• 12 weeks of paid parental leave

Arbortrack HQ is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortrack HQ.