Associate Account Manager

Who we are:

Most of our associates work first and second shift in plants within 30 miles of the branch. Founded in 1970, we now have 90 employees. Most internal hires started as recruiters and moved up.

Overview:

This role opened up after a team member moved internally. The Associate Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. Flexible hours with a daily team call in the morning. Strong written English is important, since much of our work is async.

Key responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Track competitor activity inside your accounts.

Minimum qualifications:

• 0-2 years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Organized, with a system for tracking dozens of open items across accounts.
• Valid driver's license.

Bonus points:

• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

Why work with us:

Salary: $55,000 to $69,000/year

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid time off.
• Professional development budget.
• Dental insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tundrastead Staffing LLC.