Associate Account Manager

Who we are:

Headquartered in Brisbane, the company has grown since 2004 by acquiring regional IT providers.

Sprucehall has an opening for an Associate Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We engage team members in Brazil as full-time contractors. Most of our contractors have been with us for more than two years. You will need some overlap with Australian Eastern time in the mornings. Good written English matters here, since most updates are written.

Job duties:

• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed

You'll need:

• 0-2 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience

Also helpful:

• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals

Why work with us:

• Long-term engagement
• Annual rate review
• Monthly payments via wire transfer or Wise

The posting will close once we have a strong shortlist.

We look at every application, usually within a week.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sprucehall.