Associate Account Manager (Remote)

About us

Advisors, operations, compliance and technology teams total roughly 530 people.

Northland Lending is looking for an Associate Account Manager (Remote) to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within the US. The team meets in San Antonio once a quarter, travel covered. Normal working hours, Monday to Friday. You will write a lot of updates, so clear written English is important.

Duties

Identify upsell and cross-sell opportunities and work them through to close. Prepare quotes and pricing proposals in Salesforce CPQ. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Forecast renewals and expansion revenue monthly. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Report monthly on retention, churn risk and open pipeline. Resolve billing disputes with finance and keep the customer updated until closed. Track competitor activity inside your accounts.

What we're looking for

0-2 years in account management, sales or another client-facing commercial role. Bachelor's degree in business or a related field, or equivalent experience. Clear written and verbal communication. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

Pay and benefits

Starting pay: $56,000-$68,000 a year, depending on experience and certifications.

Health insurance. 401(k) with 4% match. Paid holidays.

Northland Lending is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Lending LLC.