Associate Account Manager - Remote

Lamplighter IT is a managed services provider with 520 employees, supporting more than 1,500 client organisations across Serbia. Our dress code is a company polo and clean jeans.

Role overview

Lamplighter IT is looking for an Associate Account Manager - Remote to join a small, steady team. Based in Belgrade with some travel for quarterly business reviews. Remote, open to candidates across Serbia. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities

• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal

Required qualifications

• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%
• Valid driver's licence
• Comfortable having pricing and renewal conversations with senior buyers

Preferred qualifications

• Background in distribution, manufacturing or SaaS
• Training in a sales methodology such as Sandler or Challenger
• History of negotiating multi-year renewals
• Salesforce CPQ experience

Pay: RSD 150,000 - RSD 185,000/month

Pay and benefits

• Private medical care
• Extra annual leave days
• Life insurance
• Training budget
• Flexible hours

We look at every application, usually within a week.

Candidates must be eligible to work in Serbia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lamplighter IT.