Associate Account Manager, Remote

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer.

Overview

Looking for an Associate Account Manager, Remote who wants to stay somewhere for a while. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Based in Phoenix with some travel for quarterly business reviews. You can work from home anywhere in the US. We have no office requirement.

Main duties

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

Required qualifications

• 1-2 years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Valid driver's license.
• Comfortable having pricing and renewal conversations with senior buyers.

Preferred qualifications

• Second language.
• Familiarity with Gainsight or ChurnZero.

Pay range: $52,000 to $68,000 annually. Final offer will depend on experience.

What we offer

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Referral program.
• Life insurance.
• Professional development budget.
• Home office stipend.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We review applications on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dipper Computer Services LLC.