Associate Account Manager, Remote

Headquartered in New York City, the company has grown since 1994 by acquiring regional IT providers.

The Associate Account Manager, Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion.

Key responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.

What you'll need:

• 1-2 years in account management, sales or another client-facing commercial role.
• Organized, with a system for tracking dozens of open items across accounts.
• Experience owning revenue targets for existing customers.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license.

Desirable:

• History of negotiating multi-year renewals.
• Salesforce CPQ experience.
• Second language.

Why work with us:

Salary range: $63,000 - $85,000 annually

• Health insurance.
• 401(k) with 4% match.
• Paid time off.

Coppersmith provides equal employment opportunities to all employees and applicants.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coppersmith.