Associate Account Manager

Our managed service programs handle contingent labor for large employers across multiple sites. Most internal hires started as recruiters and moved up.

Overview

Looking for an Associate Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This role is fully remote within the US. Few meetings, lots of written updates.

In this role you will

• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly

What you need

• 1-2 years in account management, sales or another client-facing commercial role
• Valid driver's license
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Willing to travel up to 25%

Preferred qualifications

• Second language
• Familiarity with Gainsight or ChurnZero

Compensation: $59,000 - $78,000 annually DOE.

What you get

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• Employee discount

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Workforce Corp..