Associate Account Manager

Founded as a farmers' mutual in 1993, the company is now one of the larger mutual insurers in the US. We employ 860 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

About the role:

Lawrence Insurance has an opening for an Associate Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our headquarters is in Lawrence, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Forecast renewals and expansion revenue monthly
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Negotiate price increases and contract terms at renewal

What you need:

• 1-2 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience

Preferred:

• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger
• Background in distribution, manufacturing or SaaS

Salary: $13.50 to $14.50 an hour

What we offer:

• Monthly internet allowance
• Monthly payments via wire transfer or Wise

We are reviewing applications as they arrive, so apply early.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lawrence Insurance.