Associate Account Manager

Lanterncraft is a management and technology consulting firm with 9,900 employees worldwide.

Job summary:

The Associate Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Hybrid: two days in the office in Porto, the rest from home.

Key responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications:

• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's licence.

Nice to have:

• Salesforce CPQ experience.
• Familiarity with Gainsight or ChurnZero.

Compensation: €1,050 to €1,250 monthly

Compensation and benefits:

• Private health insurance.
• Flexible remuneration plan.
• Life insurance.
• Training budget.
• Hybrid working.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanterncraft Corp..