Associate Account Manager

Company overview

Started by a former school district network admin in 1999, the business has grown almost entirely through referrals. After-hours on-call comes around every fourth week.

Position summary

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Associate Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

Key responsibilities

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Resolve billing disputes with finance and keep the customer updated until closed

Skills and experience

• 1+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Compensation and benefits

$55,000 - $63,000 per year

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Vision insurance
• $1,000 home office setup budget
• Dental insurance
• Gym membership reimbursement

Farrow Tech Support provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Farrow Tech Support.