Associate Account Manager

Role overview

The previous person in this role moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in the US.

Essential duties and responsibilities

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Identify upsell and cross-sell opportunities and work them through to close.

About you

• 1-2 years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Valid driver's license.

Preferred

• Second language.

Why work with us

Salary: $52,000 - $66,000 annually

• $1,000 home office setup budget.
• Referral program.

About the company

Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Since 1988, the agency has supplied office and administrative temps to businesses in Illinois. We started in 1988 and have grown to about 120 people.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Employment Services.