Associate Account Manager

Every placement gets a check-in call on the first day and again at the end of the first week. Small enough to fill an order on a Sunday night when a client calls. Founded in 1979, we now have 13 employees.

This role opened up after a team member moved internally. Based in Casablanca with some travel for quarterly business reviews. Remote, open to candidates across Morocco. A quiet workspace and good internet are required.

Main duties

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Negotiate price increases and contract terms at renewal.

About you

• 1+ years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Benefits

Rate: MAD 5,300-MAD 6,000/month

• Medical cover.
• Data and airtime allowance.
• 13th month salary.
• Annual leave.
• Pension contribution.

Candidates must be eligible to work in Morocco.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Belkadi Conseil SARL.