Associate Account Manager

Catastrophe teams deploy adjusters within days of a major storm.

Position summary:

The Associate Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Philadelphia with some travel for quarterly business reviews. You can work from home anywhere in the US. We have no office requirement. Flexible schedule. We have one team call a day, usually in the morning. We ship you a laptop and accessories before your first day.

Day to day:

• Negotiate price increases and contract terms at renewal.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.
• Track competitor activity inside your accounts.
• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Required qualifications:

• 1+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred:

• History of negotiating multi-year renewals.
• Background in distribution, manufacturing or SaaS.
• Second language.
• Familiarity with Gainsight or ChurnZero.

$57,000 - $72,000 per year

Perks and benefits:

• Health insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Life insurance.
• Professional development budget.

EOE. We participate in E-Verify.

New hires usually start two to three weeks after accepting an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Assurance.