Account Manager

Our practices cover strategy, operations, technology implementation, risk and human capital. Since 1893, the firm has opened offices in more than 30 cities. We write a lot: proposals, status reports, slide decks and final reports.

ROLE OVERVIEW:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our headquarters is in Sydney, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need some overlap with Australian Eastern time in the mornings.

RESPONSIBILITIES:

Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Track competitor activity inside your accounts. Resolve billing disputes with finance and keep the customer updated until closed. Run quarterly business reviews covering usage, spend and upcoming needs. Forecast renewals and expansion revenue monthly. Maintain accurate account plans, contacts and opportunity stages in Salesforce.

MINIMUM QUALIFICATIONS:

3+ years in account management, sales or another client-facing commercial role. Willing to travel up to 25%. Valid driver's license. Organized, with a system for tracking dozens of open items across accounts. Bachelor's degree in business or a related field, or equivalent experience.

PREFERRED:

History of negotiating multi-year renewals. Training in a sales methodology such as Sandler or Challenger. Background in distribution, manufacturing or SaaS. Second language.

Starting pay: $35.00-$41.00 per hour, depending on experience and certifications.

COMPENSATION AND BENEFITS:

Flexible hours. Monthly internet allowance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applicants must be authorized to work in the U.S.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wickhall Group Ltd.