Account Manager

Company overview:

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services.

Job summary:

This is a backfill for a team member who is relocating. Wentworth Telephone is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid, with three days a week in our New York City office.

Responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What we're looking for:

• 2-4 years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Experience owning revenue targets for existing customers
• Valid driver's license
• Organized, with a system for tracking dozens of open items across accounts

Pay and benefits:

Salary range: $88,000 to $105,000/year

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wentworth Telephone.