Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Position summary:

This role opened up after a team member moved internally. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our headquarters is in Salt Lake City, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

Main duties:

• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly

Qualifications:

• 2+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have:

• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Second language
• Background in distribution, manufacturing or SaaS

Salary range: $1,600-$1,950 per month

What you get:

• Long-term engagement
• Company laptop

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.