Account Manager

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Founded in 2023, we now have 370 employees.

Overview

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across Pakistan. Normal working hours, Monday to Friday. Reliable internet and a power backup are a must.

Your responsibilities

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

Minimum qualifications

• 3+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Willing to travel up to 25%.

Preferred qualifications

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Background in distribution, manufacturing or SaaS.
• History of negotiating multi-year renewals.

Pay: PKR 115,000 - PKR 140,000 per month

Compensation and benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Fuel allowance.

Candidates must be eligible to work in Pakistan.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Computer Services.