Account Manager

Small projects are welcome, including one-day workshops and short assessments.

We are adding an Account Manager to our operations team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Florence, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them.

MAIN DUTIES:

• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close

WHAT YOU'LL NEED:

• 3+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Experience owning revenue targets for existing customers
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience

PREFERRED QUALIFICATIONS:

• Training in a sales methodology such as Sandler or Challenger

PERKS AND BENEFITS:

Salary: €24,000 - €28,000 a year

• Private health insurance
• Flexible start and finish times
• Remote work allowance
• Training budget
• Meal vouchers

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Studio De Luca Consulenze S.r.l..