Account Manager

SP Fiber is a regional carrier serving more than 600,000 broadband and voice customers across California. Retail stores, field technicians and customer care all report into regional operations teams.

Role overview:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We work hybrid out of Jacksonville, usually three days in, two days remote.

Essential duties and responsibilities:

• Negotiate price increases and contract terms at renewal.
• Visit key customers on site a few times per year.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Forecast renewals and expansion revenue monthly.
• Track competitor activity inside your accounts.

What you need:

• Valid driver's license.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred:

• History of negotiating multi-year renewals.
• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• Second language.

Salary: $71,000 to $83,000 a year

What you get:

• Health insurance.
• 401(k) with company match.
• Paid holidays.
• Vision insurance.
• Flexible schedule.
• Tuition reimbursement.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SP Fiber.