Account Manager

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Accounting and finance professionals make up a growing share of placements. Bullpen seating, plenty of noise, and a whiteboard of open orders.

The role

Southern Employment Services is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. Our team is spread across 12 countries. Headquarters is in London. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need to be available during UK office hours, at least until 3:00 PM GMT. Strong written English is important, since much of our work is async.

What you'll do

• Coordinate with customer success and support on at-risk accounts.
• Identify upsell and cross-sell opportunities and work them through to close.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

What you'll need

• 3+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.

What we offer

• Monthly internet allowance.
• Two weeks of paid leave at year end.
• Home office setup budget.
• Wellness allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Employment Services.