Account Manager

Clients include Fortune 500 manufacturers, health systems and logistics companies. Most internal hires started as recruiters and moved up.

About the role:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is a full-time remote role. We use an employer of record in Japan, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 AM to 4:00 PM UK time.

In this role you will:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.

Qualifications:

• 2+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence.
• Clear written and verbal communication.

Preferred qualifications:

• History of negotiating multi-year renewals.
• Training in a sales methodology such as Sandler or Challenger.
• Second language.

What we offer:

• Annual learning budget.
• Home office setup budget.
• Annual team retreat.
• Health insurance through our employer-of-record partner.
• Wellness allowance.
• 24 days paid time off.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labor Services.